This privacy statement sets out how One of Us uses and protects any information you give to us. We’re committed to protecting your privacy. If we ask you to provide any information by which you can be identified, either via this site or by emailing us, please be assured we will use it only in accordance with this privacy statement.
The GDPR & the DPA
The Data Protection Act 1998 (DPA) has been replaced by the General Data Protection Regulation (GDPR) effective from May 25th 2018. One of Us endeavours to comply with both the DPA the GDPR at all times with its data collection, handling and processing. This policy is under regular review to ensure we remain compliant.
Contact & Communications with One of Us
Personal data (such as name, contact details and contents of the communication) will be provided in some form or other when an individual gets in touch with us with an application, question, complaint, comment or feedback. In these cases, you are in control of the personal data you’ve shared with us and we will use the data only for the purpose of responding to the communication or to comply with legal or regulatory obligations. We never share your personal information with anyone outside One of Us.
How will we use your data?
Any information you share with us will be treated in accordance with the GDPR. We will never ask you to provide data that isn’t necessary to the transaction. We use your data to make sure your experience and dealings with One of Us are smooth and efficient.
How is my personal data protected & who has access to it?
We have internal policies and controls in place to make sure your data is stored securely and is not lost, misused or accessed by anyone except One of Us’ staff in the performance of their duties.
How long is my data stored?
We’ll never hang on to your information for longer than necessary. We conduct regular reviews, so unless there’s a sound legal basis for keeping certain data, we delete it after 12 months, or at the point when it is no longer required, whichever is sooner.
Cookies are small text files saved onto devices that browse this site to track, save & store information – all of which allows for a faster, smoother browsing experience.
Links to other websites
Downloads & Media Files
Any files or media available on this site for download are provided at users’ own risk. We take all practical precautions to ensure only safe, virus-free downloads are available, but users are recommended to use their own third party anti-virus software as well.
Visitors to our offices
If you’re visiting our offices and use our Wi-Fi networks, we may collect data about your device, how much data you use, which web sites & apps you access, as well as your usage by time, frequency and location.
We require visitors to our office to sign in. These records fulfil our duty to safety within our offices and are kept for a maximum of 1 year. They are used only in circumstances requiring investigations.
Lawful basis for processing
We’ll never ask you to provide information we don’t need. Information we gather from you will always be for one of the following purposes:
Contractual (we need the data in order to fulfil the contract between you & One of Us)
Legal (we need the data in order to comply with the law)
Consent (you have given One of Us your express permission to process your data for a specific purpose)
Vital interests (the data is necessary to protect someone’s life)
Legitimate interests (processing your data is necessary to protect One of Us’ legitimate interests, or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests)
Public Task (the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law)
This policy is designed to answer the following questions:
What data we collect
Who collects it & why
How it will be used
With whom it will be shared
How long it will be kept
If you feel the information we’ve provided doesn’t answer your specific query, you have several rights. You can:
Request access to and copies of data we hold about you
Request amendment or deletion of your data
Object to the processing of your data where One of Us is relying on its legitimate interests as reason for processing
Enquiries should be submitted to: e: email@example.com t: 020 7734 3106 One of Us Ltd, Holden House, 57 Rathbone Place, London W1T 1JU
We hope you’ll never need to, but if you do want to complain about One of Us’ use of personal data, please send an email with details of your complaint to the address, number or email shown above. We will look into and respond to any complaints we receive.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO - the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.